SHIPPING
At LuminaKnit, we are committed to delivering your favorite knitwear to you as quickly and reliably as possible. Here’s a breakdown of our shipping process:
Order Processing Time
- All orders are processed within 1–3 business days (excluding weekends and public holidays).
- Custom or pre-order items may require additional processing time, which will be clearly stated on the product page.
Shipping Methods & Rates
- Standard Shipping: Free on all orders over $99. For orders under $99, a flat rate of $7.99 applies. Delivery time: 7–15 business days.
- Express Shipping: Available for $19.99. Delivery time: 3–7 business days.
Shipping Destinations
- We currently ship to most countries and regions worldwide. For specific country restrictions, please check our checkout page or contact customer service.
- Any customs duties, taxes, or import fees are the responsibility of the customer.
Tracking Your Order
- Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your delivery on our website or the carrier’s site.
Address Changes
- If you need to change your shipping address after placing an order, please contact us at 15622295258 or 13112200667@sina.cn within 24 hours. We cannot guarantee changes after this time.